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FAQ

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Shipping

 

After I receive payment, I will ship readily available items within 2 business days, USPS priority mail anywhere in the US for a flat rate of $6.80 for small orders. I am willing to ship internationally, costs to be determined. Shipping costs will be calculated for large wholesale purchases.. For made-to-order please allow up to two weeks before shipping. You will be notified when items ship with a tracking number. 

 

Returns & Refunds

 

I accept returns or exchanges within 60 days.  You will be responsible for return shipping cost. I can repair or polish anything you bought from me free of charge. 
 

​Privacy Policy

 

I only use personal information to communicate with the buyer about their order, and to fulfill the buyer’s order. I never see anyone's credit card information through the pay services on this site. 

 

Wholesale

 

Retailers please ask about wholesale prices!  Initial purchase for wholesale customers must be at least 5 items. Shops that sell my jewelry will be advertised on this page. I'm sorry, but I do not sell on consignment.

 

Custom Orders

 

I am happy to take custom orders. I ask for 50% up front, and the rest upon completion.  Please allow for extra time to create the piece, and order materials. Sorry, but I do not work with gold. Please visit my custom order gallery to see what I can do! 

 

© 2016 Jewelry by SophieAnna

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